🛎️ 1. General Customer Support

Our team is available 24 × 7 to assist you with:

• Booking or rescheduling sessions
• Payment or refund queries
• Trainer or counsellor feedback
• App or technical support

📧 Email:support@ballstreet.club
📞 Phone / WhatsApp:+91 8100 20 1919
Response Time: Within 24 working hours

🤝 2. Corporate & Partnership Enquiries

For business collaborations, corporate fitness plans, or press inquiries:

📧 Email:ceo@ballstreet.club
📍 Mailing Address: Ball Street Private Limited, B-10/128, Kalyani, Nadia, West Bengal 741235

⚖️ 3. Legal & Grievance Redressal

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, FitStreet has appointed a Grievance Officer to address user complaints relating to privacy, data use, or service delivery.

• 👤 Grievance Officer: Ashu Nagar
• 📧 Email:grievance@fitstreet.in
• 📍 Address: C Block , Sector 63 Noida
• ⏱️ Response Time: Within 15 working days of receipt of complaint

You may submit written complaints by email or postal mail. Please include:

• Your full name and registered contact details
• Description of the issue with supporting evidence
• Order ID or Booking reference (if applicable)

🔒 4. Data Protection Queries

For questions about how we collect, use, or store personal data under the Digital Personal Data Protection Act 2023 (DPDP), please contact our Data Protection Desk:

📧 Email:Support@ballstreet.club
We respond to all data rights requests (access, correction, erasure) within 30 days.

⏰ 5. Operating Hours

Our administrative and customer support operations run round the clock for service issues.
For corporate and legal communications, office hours are:
Monday – Friday, 10 AM to 6 PM (IST).

📜 6. Jurisdiction and Compliance

This Contact page is published in compliance with the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology (Intermediary Guidelines 2021).
All communications are governed by the laws of India and subject to the exclusive jurisdiction of the courts at West Bengal.