User
About FitStreet
1. Who We Are
FitStreet is a doorstep fitness and wellness platform operated by Ball Street Private Limited, an Indian company registered under the Companies Act, 2013.
We bring verified personal trainers, nutritionists, and mental health counsellors directly to you — anywhere in Delhi NCR (Complete online platform outside Delhi NCR), 24 hours a day, 7 days a week.
Our mission is to make professional fitness and wellness accessible, safe, and personalized — whether you prefer one-on-one training at home or expert guidance online.
FitStreet connects:
- Certified fitness trainers who visit your location for personalized, safe, and goal-oriented workouts.
- Qualified nutritionists who provide online consultations and dietary guidance.
- Licensed mental health counsellors who offer private online sessions for emotional wellness and motivation.
2. Our Legal & Business Nature
Fit Street functions as a technology platform and facilitator, not a medical or healthcare institution.
We:
- Connect users with verified professionals.
- Provide tools for booking, payments, communication, and scheduling.
- Do not provide medical diagnosis, prescriptions, or emergency healthcare.
Each trainer, nutritionist, and counsellor operate as an independent service provider.
Fit Street is not responsible for the outcome of individual sessions but ensures professionalism, verification, and secure digital infrastructure.
We operate in compliance with:
- Companies Act, 2013
- Information Technology Act, 2000 & Rules (2021 Amendment)
- Digital Personal Data Protection Act, 2023 (DPDP Act)
- Consumer Protection Act, 2019
- Payment Aggregator Guidelines 2020 (RBI)
- Mental Healthcare Act, 2017 (for counsellor listings)
3. Our Services
- Book certified trainers at your home, society gym, park, or office.
- Sessions are available anytime — 24 hours, 7 days a week, as per trainer availability.
- All trainers are identity-verified, background-checked, and trained in client safety protocols.
- Book private, one-on-one online sessions with licensed counsellors or psychologists.
- All counsellors follow the Mental Healthcare Act, 2017 and maintain strict confidentiality.
- FitStreet provides a secure digital environment for safe emotional support.
- Consult qualified nutritionists for balanced, healthy dietary guidance.
- Fit Street does not provide meal plans directly — only certified nutritionists offer professional recommendations through online sessions.
- All consultations follow ethical and evidence-based nutrition standards.
4. Our Mission
Our mission is simple —
👉 To make fitness and mental wellness as accessible as ordering food online.
We aim to revolutionize India’s fitness ecosystem by offering:
- 24×7 doorstep access to verified trainers.
- Scientifically guided online consultations with certified nutritionists and counsellors.
- Transparent, affordable, and secure wellness services for every home in Delhi NCR.
5. Our Core Principles
- Safety First: Trainers are trained to maintain client safety and hygiene during sessions.
- Data Privacy: All communications, bookings, and data are encrypted and stored securely.
- Transparency: All pricing, profiles, and credentials are visible upfront.
- Accessibility: Sessions available 24×7 — early morning, late night, or weekends.
- Professionalism: Every professional on Fit Street is verified through a multi-level screening.
6. Legal & Regulatory Compliance
| Area | Regulation | Compliance |
|---|---|---|
| Business Registration | Companies Act, 2013 | ✅ |
| Data Protection | Digital Personal Data Protection Act, 2023 (DPDP) | ✅ |
| Online Payments | RBI Guidelines, PCI-DSS 3.2+ | ✅ |
| Consumer Protection | CPA 2019 & E-commerce Rules, 2020 | ✅ |
| Health & Safety | MHCA 2017 (for counsellors) | ✅ |
| App Store Rules | Google Play & Apple App Store policies | ✅ |
7. Data Protection & User Privacy
We take user privacy extremely seriously.
Fit Street collects and processes data only to deliver booked services — never for unauthorised marketing or resale.
- All personal data is stored on encrypted servers.
- All transmissions are SSL/HTTPS secured.
- Access is restricted to authorised employees and verified professionals only.
- Users can request data access or deletion anytime under the DPDP Act 2023.
See our full Privacy Policy for detailed data handling and user rights.
8. Verification & Safety Protocol
- All trainers undergo KYC verification, background checks, and certification validation before activation.
- Female clients can request female trainers for safety.
- Sessions are monitored for client feedback and safety assurance.
- Counsellors and nutritionists are bound by confidentiality and ethical practice agreements.
9. Grievance Redressal & Consumer Support
As per Rule 3(2) of the IT (Intermediary Guidelines) Rules, 2021, the following officer is designated to handle complaints and disputes:
Grievance Officer: Aashu Nagar
Email:support@ballstreet.club
Response Time: Within 15 working days
Address: C Block , Sector – 63 , Noida , 201301
For general queries or assistance:
📧support@fitstreet.app
📞8587001919
10. Disclaimer
Fit Street is not a medical organisation.
All fitness, nutrition, and counselling services are intended for general wellness only and should not replace medical treatment.
Users are advised to consult their physicians before starting any new fitness or nutrition program.
Fit Street is not liable for injuries, damages, or outcomes arising from trainer or user actions outside professional scope.
11. Corporate Details
- Entity: Ball Street Private Limited
- Brand: Fit Street
- Corporate Identity No.: U93190WB2025PTC280216
- Registered Address: B-10/128, Kalyani, Nadia, West Bengal 741235
- Email:Support@ballstreet.club
- Directors: Gopal Mondal, Ashish Mishra
- Jurisdiction: Courts of West Bengal
12. Continuous Improvement
Fit Street regularly updates its systems, terms, and policies to ensure compliance with:
- Latest Google Play & Apple App Store developer guidelines
- DPDP Act, 2023
- RBI, MeitY, and MHCA standards
All changes are publicly posted with an updated 27/10/2025.
